What if my item is faulty?
If the item you have received is faulty, please contact our Customer Service team via live chat, and we will resolve the issue as quickly as possible.
What if the item I received is not the one I ordered?
If you have received an item different to the one that you ordered, please contact our Customer Service team via live chat, and we will resolve the issue as quickly as possible.
Can I return Sale/Clearance items?
Yes, you can return sale items unless stated otherwise (subject to relevant consumer legislation).
How do I return my purchase?
For the return of online purchases, contact our Customer Service team via live chat. You’ll need to provide your order number, contact details and reason for return.
Items should be returned in their original packaging with all paperwork (such as diamond certificates). Include a copy of your returns slip or order confirmation email in the package.
All returns are subject to inspection by our Quality Assurance team before a refund is processed. We refund you the same way that you initially paid for your order, excluding any delivery charges, within 15 business days of receiving your returned item.
How long do I have to return my purchase?
You may return new items purchased from Michael Hill online within 7 days of delivery for a full refund, subject to our refund policy.
When will I receive a refund?
We will process your refund within 15 business days of receiving the returned item at our warehouse. Your financial institution may take additional time to transfer funds back into your account.
How will I be refunded?
We refund you the same way that you initially paid for your order. For Credit Card and PayPal payments, your refund will be credited into the same account your payment originated from.